Res-Q is not a stereotypical contact centre company. At Res-Q we’re a little bit different. Yes, of course we’re experienced, proactive and committed to superior quality in every call. And we take pride in these abilities. But that doesn’t necessarily make us different. What does make us special is that we’re not a factory operation. We don’t apply rigid methods or impose an ideology or way of working onto our clients. There are no bog-standard ways to communicate here; there is no broad-brush method or preferred service model. Flexibility, understanding, transparency and consultative collaboration are the key elements that make our approach so successful for our clients.
At Res-Q what we offer is totally bespoke, tailored to your needs, your target audience, products and services. We work together with you to design and implement an innovative, flexible strategy that reflects your ethos and culture and delivers real results.
At Res-Q we care about and value our staff. We take their professional development very seriously. All our staff undergo continuous, intensive training and coaching with the emphasis on quality and compliance. Our staff are trained to the very best standards in the industry – our professional coaching team were Finalists in the category Sales Training Team of the Year at the National Sales Awards 2010. At Res-Q our staff know that they’re valued and rewarded; and have a clear career path within the company. They are highly-trained sales and service experts who care about the results they produce for clients.
We take the same care over our relationship with you. We work closely together from the very start of our partnership to ensure the best possible outcome for the best possible price. That’s why at Res-Q we send our team to your offices in order to acquire the right blend of knowledge, experience and empathy with your company and customers.
This personal, tailored approach coupled with our commitment to training and development, and emphasis on quality and compliance, means that we have an enviable track record of high performance; often exceeding targets, going above and beyond contractual obligations; developing innovative solutions; providing an outstanding return on investment and succeeding where other companies have failed to deliver.