Why Choose Res-Q

Professional customer contact services

If you are looking for a dynamic customer contact centre that can handle both Inbound and Outbound calls in a highly professional manner, then come and talk to us. Here’s why:

Experience

We have painstakingly put together a team that can share a wealth of invaluable knowledge, skills and experiences with you in order to find the right solution. This amounts to some 40 years designing, implementing and managing complex customer contact strategies, making us genuine specialists to both the business-to-business and business-to-consumer markets.

By learning about this industry from the ground upwards, we have a unique advantage; we remember what it’s like to be on the phones!

Service

Everybody says they can offer a better service, but we believe we can demonstrate this through our investment in the very best technology and our on-going commitment to staff development. Our service is designed to eliminate client stress, allowing you to concentrate on your core business.

We offer all the technical advantages of a multi-million pound call centre but with low overheads, permitting us to adopt a flexible and highly competitive approach to all of our services. We foster long-term relationships with our clients through honesty and dialogue.

Location

Our location has many advantages. Based in Hull city centre, we are able to recruit mature and highly experienced staff that no longer wish to commute. This is an area with excellent communication network that provides an abundance of people trained in call centre skills. We simply do not have a problem with staff retention. We can also recruit quickly to handle large volume campaigns should this be a requirement.

With the ability to acquire office space at an extemely low premium this keeps our overheads low and provides a wealth of space needed to cope with expansion. Naturally, this gives us a distinct advantage over our competitors.

Quality Assurance Verification Training

As a feature unique to Res-Q, we’ll send our team to you in order to acquire the right blend of knowledge, experience and empathy with your company. It’s another feature that sets us apart, and a further demonstration of our long-term commitment to you.

(And if you’re having second thoughts about outsourcing, take one look at this……)