Job Description

• To take inbound sales calls.
• To enter details and orders into the database as required.
• To cross sell and up sell client products to customers when required.
• To handle any customer queries and questions.
• To track the outcome of all calls.
• To work diligently to achieve program sales targets.
• To adhere to company policy, as outlined in the company handbook.

Knowledge and Skills

• Excellent telephone skills (articulate communicator).
• Effective listening skills.
• Polite and courteous telephone manner.
• Keyboard skills.
• Adept at multi-tasking while on a live call.
• Attention to detail for recording of account and call information, tracking of results.
• Organisational skills/ability to ensure prompt closure on customer enquiries.
• A focused and keen attitude to work and colleagues.

Areas of Interest but not a prerequisite

• Sales/Customer Service Experience
• Computer Proficiency
• Educational Level
• Employment History

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