An individual news item...
RES-Q Contact Services, the Hull-based call centre company, has received a £50,000 loan, which will allow it to recruit more staff and secure further contracts.
The loan has been made by Partnership Investment Finance (PIF), the £37m fund for small and medium-size businesses in Yorkshire and Humber.
Res-Q works with organisations across Europe, including banks, retailers and insurers, and offers an outsourcing call centre service.
Turnover is expected to increase to £2m within the next 12 months.
PIF fund manager Jonathan Craig said: “The quality and experience of the management team, their impressive client list and their commitment to the local economy convinced us to offer Res-Q a small loan.
“Their growth will create a broader range of skills in Hull and improve the profile of the whole area, making Res-Q precisely the kind of company that PIF seeks to promote.”
Alex McWhirter, head of enterprise at Yorkshire Forward, said: “The success of Res-Q demonstrates the potential on offer in Hull for successful business growth and proves that companies do have an alternative to offshoring their call centre operations.”
“We don't just 'do the accessible thing', we genuinely are completely accessible.”
Nic Marshall Business Development Director
“Res-Q's flexible and hands on approach ... ensured our program was a complete success”
Richard Walmsley | Customer Operations Manager