Technology

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Noble Amcat

Getting the right blend.

Since October 2006, Res-Q has delivered their successful blended contact solutions to their Clients using Noble Amcat Contact Centre Solutions Technology.

Noble Amcat are the leading provider of network-based solutions and are at the forefront of contact centre technology. Resilient, reliable and offering rich functionality, Noble Amcat provide Res-Q with a complete suite of contact centre services, reflecting Res-Q’s commitment to excellence and value.

Key components of Noble Amcat’s solution include:

• Predictive Dialling.
• Interactive Voice Response (IVR)
• Call Live Identification (CLI)
• Automatic Call Distribution (ACD)
• Voice Recording (VR)
• Outbound, Inbound and Call Blending
• Real-time monitoring of campaigns
• Unlimited Management Information & Reporting suite
• Full resilience and Disaster Recovery built-in
• Fully Ofcom, DMA and FSA compliant
• Text to speech functionality

Key benefits to Res-Q’s Clients include:

• Total peace of mind with Noble Amcat’s proven track record, reliability and leading edge technology. Clients can concentrate on building their business and delivering excellent contact programmes with their customer base.
• Protection of reputation and compliance. Noble Amcat’s solutions comply with, and exceed the leading industry standards laid down for contact centre compliance. Together with the sophisticated dialler functionality which guards against silent and nuisance calls, your reputation and brand is protected.
• Secure online access to voice recordings. Increasingly required by clients, Noble Amcat’s VR includes full library listings of calls, powerful search criteria, retrieval in seconds and long term storage availability. This is great for training agents and for sales verification; or indeed the rare need to resolve a customer complaint quickly and effectively.
• Rich Customer Experience. Building a rewarding relationship with your customers is paramount. Noble Amcat’s diverse functionality, including IVR, CLI and ACD enables Res-Q’s agents to deliver a rich customer experience on your behalf and successfully build your business.
• Flexible and transparent solution. The comprehensive Real-time Monitoring and Management Information tools mean your campaigns are monitored in real-time and with campaign and overall performance reports available at any time.
• Remote access and monitoring. Clients are able to securely access and monitor their campaign programme from their office, enabling a ‘hands-on’ approach and involvement if desired. This includes accessing call recordings should it be required.
• A partnership. The Noble Amcat solution is flexible and can be tailored to meet your needs. Looking to the future, as Res-Q grows and as your requirements change, Noble Amcat will develop the solutions you need to achieve the results you want.

Noble Amcat’s proven contact centre solution, reliability and support means Res-Q can give your campaigns the attention they deserve – knowing leading edge technology supports the whole process.

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